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We do not provide refunds for "change of mind" circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed, exchanges or incorrectly ordered items.
We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provide or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred.
Any special requests, order requirements or delivery instructions are to be placed in the section provided in the order confirmation. If this is not available or another request is required, we may be able to accommodate this request prior to the order being fulfilled.
All orders placed are expected to be packed and shipped, with fulfillment / order confirmation, within 2 working days of the order payment completion. If there is an instance that we require additional time or cannot fulfill your order within a reasonable time frame, we will attempt to contact you directly using the information provided in your order.
If we cannot contact you, we will either cancel the order completely or fulfill the order at the earliest possible convenience (e.g. within 1 week).
Contact details in each and every order must be valid and real. We do not accept orders placed with fake email accounts and/or phone numbers. If you do not accept this condition, please do not place an order - we do often validate the details provided in each order.
We do not offer payment plans, loans, reserves or holds on any items, including payment plan services via 3rd party. All payments must be made at checkout or orders will not be dispatched. No items are held through the web system until an order has been completed, including payment.
Credit Cards - where a credit card payment is made directly through the website for orders over $100 AUD, we may request additional validation of the purchase. This may include photo ID to confirm name and address as well as confirmation of the card and name used on the card.
All Credit Card payments must be authorised by the named owner on the credit card or orders will be cancelled and refunded.
If you do not wish to provide this information when requested please choose another payment option.
If there are any questions or concerns with any of the conditions in this section, please feel free to contact us directly.